Privacy Notice

Effective date: October 26, 2026

This notice describes how Avital Web, using the aVitalWeb brand, handles information collected through avitalweb.com. For privacy questions, contact info@avitalweb.com.

Information we collect

When you contact us, we receive the name, email address, optional phone number, service interest, and message you provide, together with subsequent correspondence. Please do not submit passwords, payment card details, or sensitive personal information through the inquiry form.

Our hosting and website systems may process technical information such as IP addresses, request times, pages requested, browser information, and security logs. The contact form uses temporary anti-spam records, including a keyed hash derived from an IP address, to limit repeated submissions.

Validated contact-form inquiries are also saved in a restricted WordPress inbox accessible to website administrators, so an email delivery problem does not remove the inquiry from our records. These records are subject to the retention and request procedures described below.

How we use information

We use inquiry information to respond, discuss requested services, prepare proposals, manage a resulting business relationship, and maintain website security. Sending an inquiry does not subscribe you to an advertising mailing list.

Service providers and disclosures

Our website is hosted by Liquid Web. Business email and contact-form email delivery are handled through Google/Gmail. The website uses FluentSMTP to connect to the authorized Google sending account. Email delivery logs are restricted to website administrators and configured for 14-day retention. Providers may process information to support hosting, email, security, and related operations. We may disclose information when required by law or reasonably necessary to protect rights, address fraud, or respond to security incidents.

AI phone receptionist: Ella

If you call Ella, our AI receptionist demonstration, your voice and information you provide are processed using Retell AI and service providers supporting telephone service, speech processing, and AI responses. Information may include your phone number or caller ID, call time and duration, spoken questions, contact details, and the contents of the conversation.

Depending on enabled features, AI calls may generate audio recordings, transcripts, call summaries, and technical logs. We have not yet verified the demo’s recording and transcript retention settings. Until those settings are confirmed and this notice is updated, please treat demo calls as potentially recorded and transcribed. Do not provide medical or patient information, passwords, payment card details, or other sensitive personal information. Contact info@avitalweb.com if you need clarification before calling.

We use inquiry and call information to respond to requests, arrange consultations, evaluate and improve the receptionist workflow, and support security and troubleshooting. Requesting a consultation or calling the demo does not subscribe you to promotional calls or messages.

Retell AI processes information to provide the receptionist service. Its service providers may also process information as described in its Privacy Policy. We will confirm enabled recording features, access controls, and retention arrangements before introducing a client deployment that handles sensitive information. This public demonstration and the website inquiry form are not intended for patient information or medical advice, and are not presented as a HIPAA-ready intake service.

Demo recordings and transcripts, if created, may remain subject to the provider’s configured retention settings while our review is pending; we do not promise that they are disabled, immediately deleted, or deleted after a fixed period. Our general retention and request procedures below also apply to information in our control.

Cookies, accessibility tools, and tracking

WordPress uses cookies for functions such as administrator sign-in and preferences. Temporary anti-spam records help validate and protect the contact form. Browser settings can restrict cookies, although some functions may be affected.

We are not currently using advertising or audience-analytics tools on this website. This website does not currently use cross-site advertising tracking, and it does not change its behavior in response to Do Not Track signals. External sites reached through links have their own practices.

We use Elementor Web Accessibility to provide optional accessibility controls. Elementor is a service provider for this feature and may process website content, site and account identifiers, usage preferences, and technical information to deliver the widget and related accessibility services. The widget may store preferences in your browser. See the Elementor Privacy Policy for its information practices. We will update this notice before introducing additional tracking or advertising tools, and provide choices where required.

Retention

Inquiry information is retained for as long as reasonably needed to respond, handle follow-up, and manage any resulting business relationship. Additional retention may be necessary for accounting, legal obligations, disputes, or security. We consider the purpose, sensitivity, applicable obligations, and whether the record remains needed. Backup copies may persist until the applicable backup cycle expires. This notice does not promise automatic deletion after a fixed period.

For contact-form spam protection, our website stores temporary keyed IP-address hashes to limit repeated attempts. These rate-limit records expire after 10 minutes. Inquiry records and hosting logs have separate retention periods.

Your requests and choices

You may contact info@avitalweb.com to ask about your information, request a correction or deletion, or ask us to stop optional follow-up. We may need to verify your identity. Requests are handled subject to applicable law and legitimate retention obligations; not every request requires deletion of every record.

Security and children

We use HTTPS and access controls, but no transmission or storage method is completely secure. Our services are directed to businesses, and the website is not intended for children under 13. If you believe a child has submitted personal information, please contact us.

Changes and contact

Updates will be posted on this page with a revised effective date. If changes require additional notice or consent, we will provide it as required. Contact Avital Web at info@avitalweb.com or (877) 267-0707.